Refund and replacement offers its clients satisfaction guarantee.


If a product does not meet your needs, or for any reason you are not satisfied Biomedis products please contact us at the contacts listed below, please return the product and we will:


  1. Return your money or
  2. Make a replacement for another product from the range Biomedis



Notice on filing consumer complaints 


According to Article 8, paragraph 2 of the Law on Consumer Protection (Official Gazette 79/07, 125/07-isp., 79/09 and 89/09- isp., And 133/09) to inform consumers that objection to the quality of our products and services may submit, in writing, to the following address:


BIOmedis-E d.o.o.

Ivana Lackovića Croate 53B

10020 Zagreb

Croatia, Europe Union


e-mail address


The answer to your complaint we will give in writing no later than 15 days after receipt of the complaint.